Customer Service Excellence

Learn about fostering a culture of customer-centricity within your organizations.

These courses are specifically designed to equip individuals with the essential skills and tools necessary to create exceptional service experiences that will leave a lasting impact on customers, resulting in their loyalty and the success of customer-centric organizations. Participants will learn how to create memorable service experiences by mastering the art of effective communication, problem-solving, and conflict resolution.

Micro-credentials are short, concentrated groups of courses that are really flexible. You can take as many as you like, in any order, and because they are asynchronous you can take them at any time it suits you. You will be awarded a badge for each individual course, once you have completed all four courses you will gain your micro-credential.

The cost for each individual course listed below is $60. For more Information email: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course Listing

Course ID: CSEM010

Name: Customer Service

Course Outcomes:

State what customer service means in relation to all your customers, both internal and external.
State what customer service means in relation to all your customers, both internal and external.
Describe how your attitude affects customer service.
Identify your customers’ needs.
Use outstanding customer service to generate return business.
Build goodwill through in-person customer service.
Provide outstanding customer service over the phone.
Connect with customers through online tools.
Deal effectively with difficult customers.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID: CSEM020

Name: Telephone Etiquette

Course Outcomes:

Recognize the different aspects of telephone language.
Properly handle inbound/outbound calls.
Handle angry or rude callers.
Receive and send phone messages.
Identify different methods of employee training.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID: CSEM030

Name: Handling a Difficult Customer

Course Outcomes:

Cultivate a positive attitude.
Manage internal and external stress.
Listen actively and empathize.
Build rapport with customers in person and over the phone.
Describe the diverse challenges posed by customers.
Identify strategies to adapt to challenging circumstances.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID: CSEM040

Name: Customer Support

Course Outcomes:

Define customer support.
List the different venues for customer support.
Outline challenges of customer support.
Describe different applications.
Identify proper forms of documentation.
Be proactive in customer support.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.