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Professional Behavior

Navigate the complex social and ethical dynamics of the workplace

These professional behavior courses can help you to become a more effective and ethical professional, and enhance your career prospects.

It can help you to build positive relationships with colleagues and superiors and help you develop a sense of self-awareness, which can help you identify and improve areas for personal and professional growth.

Business ethics image

Micro-credentials are short, concentrated groups of courses that are really flexible. You can take as many as you like, in any order, and because they are asynchronous you can take them at any time it suits you. You will be awarded a badge for each individual course, once you have completed all four courses you will gain your micro-credential.

The cost for each individual course listed below is $60. For more Information email: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course Listing

Course ID: 

Name: Business Etiquette

Course Outcomes:

  • Define etiquette and provide an example of how etiquette can be of value to a company or organization.
  • Outline the guidelines for making effective introductions.
  • Identify the 3 C’s of a good impression.
  • Identify at least one way to minimize nervousness while in social situations.
  • Use a business card effectively.
  • Identify and practice at least one way to remember names.
  • Identify the 3 steps to handshaking.
  • Enumerate the four levels of conversation and provide an example for each.
  • Describe place settings, napkin etiquette, and basic table manners.
  • Outline the protocol of ordering in a restaurant, handling alcohol in a business meal, paying the bill, and tipping.
  • Outline basic guidelines for the proper form of address, grammar standards, and use of acronyms in e-mails.
  • List basic guidelines for the use of the telephone, voicemail, and cell phone.
  • State the difference between a formal and an informal letter.
  • Create an effective ‘Thank You’ note.
  • Describe the meaning of colors in dressing for success.
  • Differentiate among the dressy casual, semi-formal, formal, and black tie dress codes.
  • Outline basic guidelines in international etiquette.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID: 

Name: Business Ethics

Course Outcomes:

  • Define ethics.
  • Describe the benefits of ethics.
  • Create strategies to implement ethics at work.
  • Recognize social and business responsibility.
  • Identify ethical and unethical behavior.
  • Make ethical decisions and lead with integrity.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID: 

Name: Respect in the Workplace

Course Outcomes:

  • Describe respect and self-respect.
  • Choose appropriate emotional responses.
  • Develop respectful communication approaches.
  • Build a respectful workplace, and describe the importance of team contribution.
  • Describe policies on respect and the many benefits.
  • Focus on building an inclusive work environment.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID:

Name: Civility in the Workplace

Course Outcomes:

  • Define civility, describe its causes, and enumerate at least three of its behavioral indicators.
  • Describe the costs of incivility, as well as the rewards of civility, within the workplace.
  • Practice workplace etiquette, including the proper use of greetings, respect, involvement, and political correctness.
  • Describe the basic styles of conflict resolution and identify the style most appropriate for managing particular conflicts in the workplace.
  • Diagnose the causes of uncivil behavior.
  • Describe the role of forgiveness and conflict resolution in the creation of a civil working environment.
  • Outline the elements of effective communication, particularly effective para-verbal and non-verbal communication.
  • Practice facilitative communication skills, such as listening and appreciative inquiry.
  • Practice specific interventions that can be utilized when there’s conflict within the workplace.
  • Outline a recommended procedure for systematizing civil behavior within the workplace.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

We acknowledge that Portage College’s service region is on the traditional lands of First Nation Peoples, the owners of Treaty 6, 8 and 10, which are also homelands to the Métis people. We honour the history and culture of all people who first lived and gathered in these lands.
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