Training Programs

Taking these courses can provide you with valuable skills.

Throughout these courses, you will learn key skills and strategies for success in call center, contact center, and tradeshow environments. You will also gain an understanding of the importance of measuring results from training and how to improve future training programs based on feedback and data.

These courses can help you become a more effective and knowledgeable employee, leading to career growth and success.

Micro-credentials are short, concentrated groups of courses that are really flexible. You can take as many as you like, in any order, and because they are asynchronous you can take them at any time it suits you. You will be awarded a badge for each individual course, once you have completed all four courses you will gain your micro-credential.

The cost for each individual course listed below is $60. For more Information email: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course Listing

Course ID:

Name: Call Center Training

Course Outcomes:

Describe call center strategies.
Identify different types of buying motivations.
Create SMART Goals.
Outline strategies that sharpen effective communication.
Use proper phone etiquette.
Set benchmarks.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID:

Name: Contact Center Training

Course Outcomes:

Describe how to get management involved in training.
Explain why peer training works.
Explain that manners are important with a contact center.
Describe how to build rapport with the callers.
Outline how to deal with difficult customers.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID:

Name: Trade Show Staff Training

Course Outcomes:

Recognize effective ways of preparing for a trade show.
Describe essential points to setting up a booth.
Outline the Do's and Don’ts behaviors during the show.
Acknowledge visitors and welcome them to the booth.
Engage potential customers and work towards a sale.
Wrap up the trade show and customer leads.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.

Course ID:

Name: Measuring Results from Training

Course Outcomes:

Describe Kolb’s learning styles and learning cycle.
Explain Kirkpatrick’s levels of evaluation.
Describe types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals.
Outline when to use each type of evaluation tool.
Perform a needs assessment.
Write learning objectives and link them to evaluation.
Write an evaluation plan to evaluate learning at each stage of the training and far beyond.
Identify the costs, benefits, and return on investment of training.
List the parts of a business case.

Hours: 6

Credits: N/A

Delivery: Asynchronous Online Micro-credential

Cost: $60

Micro-credential Badge: Upon completion of this course you will be awarded a Portage College Micro-credential badge.

Timelines: End of the academic year, June 30th

Register for this course: training@portagecollege.ca or call 780-623-5631 or toll-free at 1-888-745-0719.