What is a SuperHost?

SuperHost® is a suite of quality, affordable customer service training courses for front-line employees.

Portage College is excited to deliver SuperHost® training courses, including the online courses Foundations of Service Quality and Service for All™, as well as the in-person Community Host course at our campuses in Lac La Biche and St. Paul. 

Portage College is dedicated to equipping individuals in the tourism and hospitality industries with the skills and knowledge needed to provide exceptional customer service.

Lac La Biche campus image

Be Recognized for Your Customer Service

Maximisez la fidélisation de vos clients et augmentez vos profits avec les cours SuperHost

Nistawêyihtâkosin k'pamihiwêwin

Take your customer service skills to new heights and excel in the tourism and hospitality industries with SuperHost® training offered by Portage College.

Request More Information

If you would like to receive more information about our SuperHost® Training program,
contact us and we'll get back to you as soon as possible.

Link to Form

Hospitality Image

For Employers

  • Receive funding for eligible training costs making SuperHost® an affordable investment for your organization.
  • Yield a competitive advantage in your industry and boost your employee retention.
  • Enhance your workforce's customer service skill, improve guest experiences, and increase customer satisfaction.

For Students

  • Differentiate yourself in the tourism and hospitality sectors and gain a competitive edge in today's job market.
  • Gain valuable transferable industry skills.
  • Unlock employment opportunities and advance your career.

Enhance Your Team's Skills Through Funded Training

If you are an employer you will be able to apply for the Canada-Alberta Job Grant for your present or future employees who have completed 21 hours of training. The Canada-Alberta Job Grant is a training program where you apply on behalf of your present or future employees for eligible training costs. You decide who gets training and what type of training may be needed for your employees.

Portage College Micro-Credentials

The Canada-Alberta Job Grant offers funding to employers who have present or future employees
who have completed 21 hours of training. (One online badge course is 6 hrs.).

Portage College is offering nine, 6 hour long business micro-credential badge courses that compliment SuperHost® training. By combining the three SuperHost training courses and one Portage College business micro-credential badge course, your employee will have over 21 hours of training, making your business eligible for the Canada-Alberta Job Grant. You can select which badge you would like to complement your SuperHost® training with.

Business Courses

Business meeting image

Inquire today to learn more about subsidised funding and micro-credential badges available for your team.

What's in it for me? What's in it for my Business?
What's in it for me? Competitive advantage in the job market. What's in it for my Business? Improved overall customer satisfaction.
What's in it for me? Enhanced transferable skills such as communication, adaptability, and resourcefulness. What's in it for my Business? Increased recognition for service excellence.
What's in it for me? Increased confidence and professionalism. What's in it for my Business? Improved employee competence and a happier, more productive workplace.
What's in it for me? Certificate upon completion. What's in it for my Business?

Foundations of Service Quality™

Length: 6 hours - Online Delivery - Certificate

SuperHost® Foundations of Service Quality is a comprehensive online course available through Portage College, delivering practical training in providing quality service. Designed for individuals in customer-facing roles, including new or returning workers, it covers essential customer service skills, communication, teamwork, and service recovery techniques.

Learn more

wait staff image
Reception staff image

Foundations of Inclusive Service™

Length: 8 hours - Online Delivery - Certificate

Service For All™ is an online course that emphases the importance of inclusive customer service to meet the diverse needs of visitors and locals. Topics covered:

Empathy & Sensitivity, Diversity Awareness, Recognizing specialized customer groups, Delivering personalized service and Ways to tailor service for customers from varying ethnic, social, and economic backgrounds.

Learn more

Community Host

In Person Delivery

Portage College offers the Community Host program, an in person training course designed to build customer confidence and create remarkable visitor experiences in your community.

Participants, including local businesses, employers, and volunteers, will learn valuable skills such as making a great first impression, implementing consistent community health and safety practices, understanding the importance of tourism for the local community, identifying visitor profiles and motivations, and effectively promoting local products and services.

Portage College Image

Ready to Stand Out in Your Industry?

Take the next step towards exceptional customer service.

Elevate your service skills and differentiate yourself in the competitive tourism and hospitality sectors.

Funding is available for employers only.

Coffee shop staff image
We acknowledge that Portage College’s service region is on the traditional lands of First Nation Peoples, the owners of Treaty 6, 8 and 10, which are also homelands to the Métis people. We honour the history and culture of all people who first lived and gathered in these lands.
Facebook Instagram Linkedin RSS Twitter YouTube TikTok