Ready to Stand Out in Your Industry?
What is a SuperHost?
SuperHost® is a suite of quality, affordable customer service training courses for front-line employees.
Portage College is excited to deliver SuperHost® training courses, including the online courses Foundations of Service Quality and Service for All™, as well as the in-person Community Host course at our campuses in Lac La Biche and St. Paul.
Portage College is dedicated to equipping individuals in the tourism and hospitality industries with the skills and knowledge needed to provide exceptional customer service.
Be Recognized for Your Customer Service
Maximisez la fidélisation de vos clients et augmentez vos profits avec les cours SuperHost
Nistawêyihtâkosin k'pamihiwêwin
Take your customer service skills to new heights and excel in the tourism and hospitality industries with SuperHost® training offered by Portage College.
Request More Information
If you would like to receive more information about our SuperHost® Training program,
contact us and we'll get back to you as soon as possible.
For Employers
- Yield a competitive advantage in your industry and boost your employee retention.
- Enhance your workforce's customer service skill, improve guest experiences, and increase customer satisfaction.
For Students
- Differentiate yourself in the tourism and hospitality sectors and gain a competitive edge in today's job market.
- Gain valuable transferable industry skills.
- Unlock employment opportunities and advance your career.
| What's in it for me? | What's in it for my Business? |
|---|---|
| What's in it for me? Competitive advantage in the job market. | What's in it for my Business? Improved overall customer satisfaction. |
| What's in it for me? Enhanced transferable skills such as communication, adaptability, and resourcefulness. | What's in it for my Business? Increased recognition for service excellence. |
| What's in it for me? Increased confidence and professionalism. | What's in it for my Business? Improved employee competence and a happier, more productive workplace. |
| What's in it for me? Certificate upon completion. | What's in it for my Business? |
Foundations of Service Quality™
Length: 6 hours - Online Delivery - Certificate
SuperHost® Foundations of Service Quality is a comprehensive online course available through Portage College, delivering practical training in providing quality service. Designed for individuals in customer-facing roles, including new or returning workers, it covers essential customer service skills, communication, teamwork, and service recovery techniques.
Foundations of Inclusive Service™
Length: 8 hours - Online Delivery - Certificate
Service For All™ is an online course that emphases the importance of inclusive customer service to meet the diverse needs of visitors and locals. Topics covered:
Empathy & Sensitivity, Diversity Awareness, Recognizing specialized customer groups, Delivering personalized service and Ways to tailor service for customers from varying ethnic, social, and economic backgrounds.
Community Host
In Person Delivery
Portage College offers the Community Host program, an in person training course designed to build customer confidence and create remarkable visitor experiences in your community.
Participants, including local businesses, employers, and volunteers, will learn valuable skills such as making a great first impression, implementing consistent community health and safety practices, understanding the importance of tourism for the local community, identifying visitor profiles and motivations, and effectively promoting local products and services.
Take the next step towards exceptional customer service.
Elevate your service skills and differentiate yourself in the competitive tourism and hospitality sectors.
Funding is available for employers only.
We acknowledge that Portage College’s service region is on the traditional lands of First Nation Peoples, the owners of Treaty 6, 8 and 10, which are also homelands to the Métis people. We honour the history and culture of all people who first lived and gathered in these lands.